Falck CSR report 2016

For 110 years this commitment has been at the core of Falck’s approach to doing business and we have always conducted our services for the well-being of the societies in which we operate which is what in modern times is known as Corporate Social Responsibility (CSR). First and foremost, we are here to help. Our services – ambulance, firefighting, roadside assistance, healthcare services and safety training – are based on the principle of helping people in distress and preventing accidents. In that sense, it is fair to argue that CSR is the foundation of our services.

Not only do we meet our responsibility in the societies we serve, in accordance with local and national laws as well as international guidelines developed by the UN and the OECD, we also strive to take this responsibility beyond what is required and expected.

To some extent, our CSR efforts also help reduce our costs and develop our business. As we become better at helping people in need, the number of times our services are called upon increases. To expand our services in a sustainable manner, we have, for example, introduced more fuel-efficient ambulances in order to reduce CO2 emissions.

Furthermore, we have launched a series of initiatives to reduce staff turnover and the number of injuries in the workplace. This leads to reduced costs for Falck, but it also creates a better quality of life for the individual.

In light of the company’s further consolidation and adjustment in the global market, Falck has conducted an initial assessment on the issue of human rights together with an assessment of the UN’s 17 Sustainable Development Goals (SDG) adopted in 2015 and on our ability to support the UN’s 2030 goals.

In this field, our highest priority – besides maintaining high ethical standards – is to maintain a safe, healthy working environment at Falck and thus further develop lasting relationships with our employees. In 2016, Falck strengthened central and local health and safety procedures and developed new frameworks, management systems and tools for managerial development in this area.

Throughout the world we work together with business partners to gain local market knowledge. These business partners typically own a minority share in our local operations. When selecting business partners, we make an assessment as to whether our business partners meet the code of conduct and general business approach of Falck.